McAfee EPOLICY ORCHESTRATOR 4.0.2 - Podręcznik Użytkownika Strona 69
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Oceniono. / 5. Na podstawie oceny klientów
• Know which fields from the ticketing server need to be mapped.
Tasks
Mapping issues to tickets
Mapping tickets back to issue status
Mapping issues to tickets
Use this task to configure the field mapping from the issue to the ticket.
Task
For option definitions, click ? on the page displaying the options.
NOTE: Source values, mapped values, and field IDs are case-sensitive.
1 Next to Configure mapping, click Configure. The Mapping page appears.
2 Select the options from the Mapping Options pane as needed. Selected options appear
in the Mapping Definitions pane with operators to specify how an issue should be mapped
to a ticket, and how a ticket should be mapped back to an issue. Both mappings must be
completed.
3 Under Map Issue to Ticket, type the name of a Ticket form.
4 Type a Ticket field ID.
5 Select an Operation.
6 Do one of the following:
• If Substitution is selected, select an issue field in the Source field drop-down list,
then click Edit next to Values. The Edit Substitution Mapping dialog box appears.
1 Type a Default Value that should be substituted if a source value, which is not
mapped, is returned.
2 Type a Source Value for the issue, then type the Mapped Value that should be
substituted for this value in the ticket.
3 Click + to map another value.
4 When finished, click OK.
• If Numeric Range is selected, select an issue field to map in the Source field
drop-down list, then click Edit next to Values. The Edit Numeric Range Mapping dialog
box appears.
1 Type a Default Value that should be substituted if a source range, that is not
mapped, is returned.
2 Type the Source Range for the issue, then type the Mapped Value that should
be substituted for this range in the ticket.
3 Click + to map another value.
4 When finished, click OK.
• If Custom Mapping is selected, type the Value that should be added to the ticket.
7 Click + to map another ticket field.
Managing Issues and Tickets
Working with ticketing servers
69McAfee Policy Auditor 5.0 Product Guide
- McAfee Policy Auditor 5.0 1
- Product Guide 1
- Contents 3
- Policy Auditor 9
- Benchmark Editor 9
- Using this guide 10
- Configuring Policy Auditor 12
- Server setting categories 13
- How permission sets work 14
- Built-in permission sets 15
- Policy Auditor Agent Plug-in 16
- Editing server settings 16
- Duplicating a permission set 17
- Editing a permission set 17
- Deleting a permission set 18
- Complying with SCAP 19
- Supported platforms 23
- Managing content 23
- Wake Up Agents 27
- Creating and Managing Audits 30
- Audits and how they work 31
- Audit exports 36
- Exporting audits to XCCDF 37
- Exporting audits to OVAL 37
- Creating a new audit 37
- Selecting benchmarks 38
- Defining frequency 39
- Saving your audit 39
- Editing existing audits 40
- Saving your existing audits 41
- Deleting Audits 42
- Scoring Audits 43
- Changing the scoring model 44
- Creating and Managing Waivers 45
- How waivers work 46
- Waivers catalog 46
- Types of waivers 47
- Waiver status 48
- Filtering waivers 49
- Filtering waivers by status 50
- Requesting waivers 51
- Granting waivers 52
- Expiring waivers 53
- Deleting waivers 53
- Managing Issues and Tickets 54
- Tickets and how they work 55
- How comments are handled 56
- How tickets are reopened 56
- Required fields for mapping 57
- Sample mappings 58
- Working with issues 60
- Assigning issues 62
- Viewing the details of issues 62
- Adding comments to issues 62
- Editing issues 63
- Deleting issues 63
- Purging closed issues 63
- Copying the Remedy files 65
- Mapping issues to tickets 69
- Working with tickets 71
- Synchronizing ticketed issues 72
- Querying the Database 73
- Public and personal queries 74
- Query permissions 74
- Query Builder 75
- Multi-server roll-up querying 76
- Registering ePO servers 77
- Working with queries 78
- Running an existing query 79
- Running a query on a schedule 79
- Duplicating queries 81
- Importing queries 82
- PA: Benchmark Checks 83
- PA: Benchmark Rules 83
- PA: Checks Across Benchmarks 83
- PA: Check Catalog List 83
- PA: Check Catalog Usage List 84
- PA: Systems by Audit 84
- Dashboards and how they work 86
- Working with Dashboards 88
- Making a dashboard public 89
- (continued) 93
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