McAfee EPOLICY ORCHESTRATOR 4.0.2 - Podręcznik Użytkownika Strona 71
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Before you begin
• Make sure the upgraded version of the ticketing server is running.
Task
CAUTION: If the server task, which synchronizes ticketed issues, runs after the existing registered
ticketing server is modified or deleted, but before the upgraded ticketing server is integrated,
the issue-to-ticket association is broken. If this occurs, complete this task, then manually add
tickets to all previously ticketed issues. This causes the reopen function to run. For more details,
see the section in this guide about how tickets are reopened.
1 Do the following to disable the server task, which synchronizes ticketed issues.
a Go to Automation | Server Tasks, then click the issue synchronization server task.
The Description page of the Server Task Builder appears.
b Select Disable next to Schedule status.
c Click Save.
2 Ensure that no instances of the server task are running. If an instance is running, wait for
it to complete or cancel it before continuing.
3 Do one of the following:
• Edit the existing registered ticketing server based on the configuration requirements
for the upgraded ticketing server.
• Delete the existing registered ticketing server, then create a new one based on the
configuration requirements for the upgraded ticketing server.
For more details, see the sections in this guide about integrating ticketing servers, installing
ticketing server extensions, and registering and configuring a ticketing server.
4 After you have configured the integration with the upgraded ticketing server, enable the
server task, which synchronizes ticketed issues.
Working with tickets
Use these tasks to add tickets to issues and to synchronize ticketed issues with the Issue
Synchronization server task.
Tasks
Adding tickets to issues
Synchronizing ticketed issues
Synchronizing ticketed issues on a schedule
Adding tickets to issues
Use this task to add a ticket to a single issue, or to add tickets to multiple issues at once. A
ticket can be added in a similar way when viewing the details of an issue. When a ticket is
added, a new ticket is created automatically in the ticketing server. Issues with existing tickets
are ignored.
Before you begin
Make sure you have integrated a ticketing server.
Managing Issues and Tickets
Working with tickets
71McAfee Policy Auditor 5.0 Product Guide
- McAfee Policy Auditor 5.0 1
- Product Guide 1
- Contents 3
- Policy Auditor 9
- Benchmark Editor 9
- Using this guide 10
- Configuring Policy Auditor 12
- Server setting categories 13
- How permission sets work 14
- Built-in permission sets 15
- Policy Auditor Agent Plug-in 16
- Editing server settings 16
- Duplicating a permission set 17
- Editing a permission set 17
- Deleting a permission set 18
- Complying with SCAP 19
- Supported platforms 23
- Managing content 23
- Wake Up Agents 27
- Creating and Managing Audits 30
- Audits and how they work 31
- Audit exports 36
- Exporting audits to XCCDF 37
- Exporting audits to OVAL 37
- Creating a new audit 37
- Selecting benchmarks 38
- Defining frequency 39
- Saving your audit 39
- Editing existing audits 40
- Saving your existing audits 41
- Deleting Audits 42
- Scoring Audits 43
- Changing the scoring model 44
- Creating and Managing Waivers 45
- How waivers work 46
- Waivers catalog 46
- Types of waivers 47
- Waiver status 48
- Filtering waivers 49
- Filtering waivers by status 50
- Requesting waivers 51
- Granting waivers 52
- Expiring waivers 53
- Deleting waivers 53
- Managing Issues and Tickets 54
- Tickets and how they work 55
- How comments are handled 56
- How tickets are reopened 56
- Required fields for mapping 57
- Sample mappings 58
- Working with issues 60
- Assigning issues 62
- Viewing the details of issues 62
- Adding comments to issues 62
- Editing issues 63
- Deleting issues 63
- Purging closed issues 63
- Copying the Remedy files 65
- Mapping issues to tickets 69
- Working with tickets 71
- Synchronizing ticketed issues 72
- Querying the Database 73
- Public and personal queries 74
- Query permissions 74
- Query Builder 75
- Multi-server roll-up querying 76
- Registering ePO servers 77
- Working with queries 78
- Running an existing query 79
- Running a query on a schedule 79
- Duplicating queries 81
- Importing queries 82
- PA: Benchmark Checks 83
- PA: Benchmark Rules 83
- PA: Checks Across Benchmarks 83
- PA: Check Catalog List 83
- PA: Check Catalog Usage List 84
- PA: Systems by Audit 84
- Dashboards and how they work 86
- Working with Dashboards 88
- Making a dashboard public 89
- (continued) 93
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